According to the UK Government’s National Careers Service, the following skills are necessary for the role of care home manager:
- counselling skills including active listening and a non-judgemental approach
- customer service skills
- sensitivity and understanding
- the ability to work well with others
- the ability to understand people’s reactions
- to enjoy working with other people
- patience and the ability to remain calm in stressful situations
- knowledge of psychology
- to be able to use a computer and the main software packages competently
[Source: National Careers Service Job profile: Care home manager
Surprisingly, this last does not include leadership skills which are instead at the core of the the Erasmus+ Compass project, that aims to promote and equip care managers with a leadership approach to innovate the care system and environments and to support care staff in applying a reflective and Person-centred approach to care.
Photo by Markus Spiske on Unsplash
