Necessary skills for the role of care home manager

According to the UK Government’s National Careers Service, the following skills are necessary for the role of care home manager:

  • counselling skills including active listening and a non-judgemental approach
  • customer service skills
  • sensitivity and understanding
  • the ability to work well with others
  • the ability to understand people’s reactions
  • to enjoy working with other people
  • patience and the ability to remain calm in stressful situations
  • knowledge of psychology
  • to be able to use a computer and the main software packages competently

[Source: National Careers Service Job profile: Care home manager]

Surprisingly, this last does not include leadership skills which are instead at the core of the the Erasmus+ Compass project, that aims to promote and equip care managers with a leadership approach to innovate the care system and environments and to support care staff in applying a reflective and Person-centred approach to care.

Photo by Markus Spiske on Unsplash

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