Critical thinking can have a powerful influence on the decision making and problem solving that nurse managers are faced with on a daily basis. The skills that typify critical thinking include analysis, evaluation, inference, and deductive and inductive reasoning. It is intuitive that nurse managers require both the skills and the dispositions of critical thinking to be successful in this pivotal role at a time of transformation in health care.

Providing healthcare services that respect and meet patients’ and caregivers’ needs are essential in promoting positive care outcomes and perceptions of quality of care, thereby fulfilling a significant aspect of patient-centered care requirement.

The professional profiling of elderly carers and the competency assessment tool were developed within the Tenderness for Life project with Erasmus+ funding. The Elderly care worker new job profile and competences tool framework includes key exercises to measure elderly care workers’ performance and skills assessment (with correspondence to behavioural descriptors) to measure its level of proficiency. This provides care providers key information to manage their care workers and to identify training, support and supervision needs in the process of delivering of more dignified care to older adults.